GoDaddy vs NameCheap Customer Service Round 2
Within 48 hours of having posted “Frak GoDaddy: How to Win Enemies and Irritate People“, GoDaddy rep, GoDaddy Guy, who vigilantly monitors and responds to blogs and social media has posted a response to the points I raised. But is that enough to clarify and remedy the issues I faced?
I appreciate any company who’s taking efforts to monitor their brand on the busy social web landscape and craft replies explaining the situation. Obviously, customers like myself may not be aware of everything that takes place behind the scene.
As a customer, have I felt I have been taken care of?
GoDaddyGuy says:
We understand that domain names are unique and can therefore be highly valuable to our customers. To prevent customers from unintentionally losing a domain name, we reach out by email several times, starting 90 days before and continuing past expiration.
–
Obviously, if I have been receiving email reminders that my domain is expiring and I don’t do anything about it. Then I whine and complain after the fact, I’ve obviously no case.
Here’s a screencapture of GoDaddy emails I’ve received:
Since 15 May 2009, I’ve received 21 emails from GoDaddy, announcing “Last Minute Deals”, “Spring Closeouts” and “Mid-Year Blowouts”. While it has been tempting to get a “closeout” or “blowout” before the [sarcasm]supply of domains runs out[/sarcasm], I’m hard-pressed to find out “email outreach several times” before and after my domain has expired.
I took the effort to read the emails back to July (before I had to give up on reading all this wonderful promotional email…), but nary a reference to expiring domains could I find.
GoDaddy guy’s other point:
Finally, we provide the registrant some time to take care of his or her account by allowing a 19 day grace period to renew without penalty.
I logged into my account about a week after it expired, well within the “19 day grace period” to renew without penalty, and was slapped with the ridiculous $80 registry recovery fee. Grace period? What grace period.
–
Just in case you think I’m unnecessarily bashing on GoDaddy, consider its illustrious competitor, Namecheap.
Here’s a list of emails they’ve sent me:
As far as I’m aware, about 80% of Namecheap emails are relevant to the task of maintaining and renewing my domains. Sure there’re promotional emails, but not enough to make me dread an incoming email like GoDaddy has so expertly been able to do.
–
Giving GoDaddy the benefit of the doubt, I logged into my domain panel to check on my domain which expired 11th August. By GoDaddy’s reasoning, my 19-day grace period should end on the 30th?
No dice. I’m within the “grace period” and still have to pay $90 for a 1-year renewal.
–
Bottomline: Although GoDaddy Guy’s talk seems customer-focused, I’m having difficulty seeing it mirrored in actual policies. It’s vaporware in my books.
Although I wouldn’t go as far as to say “GoDaddy Sucks” or “GoDaddy Scam”, in the context of a GoDaddy review, the fact is that GoDaddy’s customer service could certainly do more justice to its customers.
NameCheap FTW!
Café da manhã
January 28, 2017 at 9:07 pm (7 years ago)Amei o post, amei o blog!
Parabéns!
Vou seguir as dicas!
Bjos
Como Durar Mais na Cama
February 1, 2017 at 3:12 am (7 years ago)Real nice tips! Thanks a lot for sharing!
Como Durar Mais na Cama
February 1, 2017 at 3:14 am (7 years ago)Real nice tips! Thanks a lot for sharing this!
BRUNO CESAR
February 1, 2017 at 10:03 pm (7 years ago)CommReal nice dicas! Muito obrigado por compartilhar isso!ent
Helena Monteiro
February 5, 2017 at 6:11 am (7 years ago)thanks for this post, the site is excellent
Amom S. M. Reed
February 11, 2017 at 4:51 am (7 years ago)Always good to read this kinda article. We have to be attentive with the services we need!
camisa hollister
February 14, 2017 at 9:16 pm (7 years ago)Thanks for the clarifications
Roberto
February 19, 2017 at 10:56 am (7 years ago)Estava pensando em usar o GoDaddy, mas agora acredito que não vou usar.
Obrigado!
Procurves Plus
February 24, 2017 at 1:17 am (7 years ago)Thanks for the content! I really enjoyed reading, you
Could invest in the career of author. I will always remember the
your blog. Congratulations for your
great job!
Nikole
March 1, 2017 at 1:02 pm (7 years ago)Breathtaking! You don’t come by info such as
this simply and I am gracious! Preserve it up folks!
Vitaminas
March 7, 2017 at 10:51 am (7 years ago)How can I buy domains seo friendly, that are new and look inovative?
manuelmen86.vefblog.net
June 2, 2017 at 4:59 pm (7 years ago)You are so interesting! I don’t suppose I’ve read through anything like this before.
So great to discover someone with some genuine thoughts on this subject.
Seriously.. many thanks for starting this up. This web site is something that is needed on the web, someone with some originality!
Marcelos
June 18, 2017 at 10:48 pm (7 years ago)CommentExcellent information, friend, thank you for sharing
Pascual
August 10, 2017 at 6:17 pm (7 years ago)Great article, Godaddy seems a great hosting
Agência WorkFull
August 23, 2017 at 1:15 am (7 years ago)Thanks for the content!
scottsdale recovery center
October 14, 2017 at 7:43 am (6 years ago)This was written about a quite a bit ago and I initially agreed.
About the last decade though it became transparent
that the industry people was getting involved with
this principles. Stopping this could be best for everyone.
sock knitting kits
January 11, 2018 at 7:05 pm (6 years ago)Hi, Dbra here at A.S.K.
I would like to say that I liiked your post.
knitting
January 11, 2018 at 10:41 pm (6 years ago)Hi, Debra at A.S.K.
Wanted to shhare that I liked yourr blog.
fileshare.upackgroup.ru
July 14, 2018 at 11:32 am (6 years ago)I was extremely pleased to uncover this website.
I want to to thank you for ones time due to this wonderful read!!
I definitely appreciated every bit of it and i also have you book marked to look
at new information on your site.
??????????????
October 18, 2018 at 11:44 pm (5 years ago)Hi, i think that i saw you visited my webb site so i came to “return the favor”.I’m trying to find thjngs to enhance my site!I suppose its ok to use some of your ideas!!
casino
December 1, 2018 at 12:15 pm (5 years ago)Great web site. Plenty of helpful info here. I’m sending it tto several friends ans additionally
sharing in delicious. And naturally, thanks for yyour effort!
sport
December 14, 2018 at 5:35 pm (5 years ago)It’s fantastic that you are getting ideas from this paragraph as well as from our dialogue made here.
sbobet
January 3, 2019 at 2:02 pm (5 years ago)What’s uup to every one, the contents present at this web
page are truly amazing for pople experience, well, keep up the good work fellows.
Rentacar Malaga
May 3, 2019 at 7:35 pm (5 years ago)If you want to increase your familiarity just keep visiting this site and be updated with the most
recent news update posted here.
Sizegain Plus
May 10, 2019 at 2:39 am (5 years ago)Comment
I loved what your posting is and would like them to make new posts with this one.
pomada tiger balm
May 10, 2019 at 2:41 am (5 years ago)I found your post great and would like you to make new posts with this to get even moreComment
Pomada Tiger Balm
May 11, 2019 at 4:16 am (5 years ago)Goodady is a great hosting, I had only small problems that were solved
www.gapyear.com
October 9, 2019 at 1:00 pm (4 years ago)I go to see every day a few sites and sites to read posts, however this web site gives
quality based content.
plateforme vibrante zen shaper
October 15, 2019 at 8:47 am (4 years ago)Unquestionably imagine that that you stated.
Your favourite reason appeared to be at the internet
the simplest thing to take into accout of. I say to you, I definitely get annoyed at the same time as other folks consider worries that they just don’t
realize about. You controlled to hit the nail upon the highest and also defined out the whole
thing with no need side-effects , folks can take a signal.
Will probably be back to get more. Thank you
Porn4we
June 8, 2020 at 4:40 am (4 years ago)Hi Dear, are you genuinely visiting this web page regularly, if so afterward you will definitely take good knowledge.
Laurinda
June 12, 2020 at 9:43 am (4 years ago)If you are going for best contents like me, simply pay a quick visit this
website all the time as it gives quality contents, thanks
Volume 500
June 3, 2021 at 6:53 am (3 years ago)I liked your post, I would like them to make new posts about this interesting subject.
No doubt imagine what you claimed.