About Andrew Wee
Andrew Wee | Blogging | Affiliate Marketing | Social Traffic Generation | Internet Marketing

BizExcellerated Internet Marketing: Achieve mastery in blogging, affiliate marketing, social traffic generation at Andrew Wee

GoDaddy vs NameCheap Customer Service Round 2

Within 48 hours of having posted “Frak GoDaddy: How to Win Enemies and Irritate People“, GoDaddy rep, GoDaddy Guy, who vigilantly monitors and responds to blogs and social media has posted a response to the points I raised. But is that enough to clarify and remedy the issues I faced?

I appreciate any company who’s taking efforts to monitor their brand on the busy social web landscape and craft replies explaining the situation. Obviously, customers like myself may not be aware of everything that takes place behind the scene.

As a customer, have I felt I have been taken care of?

GoDaddyGuy says:

We understand that domain names are unique and can therefore be highly valuable to our customers. To prevent customers from unintentionally losing a domain name, we reach out by email several times, starting 90 days before and continuing past expiration.

Obviously, if I have been receiving email reminders that my domain is expiring and I don’t do anything about it. Then I whine and complain after the fact, I’ve obviously no case.

Here’s a screencapture  of GoDaddy emails I’ve received:

godaddy email

Since 15 May 2009, I’ve received 21 emails from GoDaddy, announcing “Last Minute Deals”, “Spring Closeouts” and “Mid-Year Blowouts”. While it has been tempting to get a “closeout” or “blowout” before the [sarcasm]supply of domains runs out[/sarcasm], I’m hard-pressed to find out “email outreach several times” before and after my domain has expired.

I took the effort to read the emails back to July (before I had to give up on reading all this wonderful promotional email…), but nary a reference to expiring domains could I find.

GoDaddy guy’s other point:

Finally, we provide the registrant some time to take care of his or her account by allowing a 19 day grace period to renew without penalty.

I logged into my account about a week after it expired, well within the “19 day grace period” to renew without penalty, and was slapped with the ridiculous $80 registry recovery fee. Grace period? What grace period.

Just in case you think I’m unnecessarily bashing on GoDaddy, consider its illustrious competitor, Namecheap.

Here’s a list of emails they’ve sent me:

namecheap

As far as I’m aware, about 80% of Namecheap emails are relevant to the task of maintaining and renewing my domains. Sure there’re promotional emails, but not enough to make me dread an incoming email like GoDaddy has so expertly been able to do.

Giving GoDaddy the benefit of the doubt, I logged into my domain panel to check on my domain which expired 11th August. By GoDaddy’s reasoning, my 19-day grace period should end on the 30th?

No dice. I’m within the “grace period” and still have to pay $90 for a 1-year renewal.

Bottomline: Although GoDaddy Guy’s talk seems customer-focused, I’m having difficulty seeing it mirrored in actual policies. It’s vaporware in my books.

Although I wouldn’t go as far as to say “GoDaddy Sucks” or “GoDaddy Scam”, in the context of a GoDaddy review, the fact is that GoDaddy’s customer service could certainly do more justice to its customers.

NameCheap FTW!

216 comments on GoDaddy vs NameCheap Customer Service Round 2

  1. Café da manhã
    January 28, 2017 at 9:07 pm (9 months ago)

    Amei o post, amei o blog!

    Parabéns!

    Vou seguir as dicas!

    Bjos

  2. BRUNO CESAR
    February 1, 2017 at 10:03 pm (9 months ago)

    CommReal nice dicas! Muito obrigado por compartilhar isso!ent

  3. Helena Monteiro
    February 5, 2017 at 6:11 am (9 months ago)

    thanks for this post, the site is excellent

  4. Amom S. M. Reed
    February 11, 2017 at 4:51 am (8 months ago)

    Always good to read this kinda article. We have to be attentive with the services we need!

  5. camisa hollister
    February 14, 2017 at 9:16 pm (8 months ago)

    Thanks for the clarifications

  6. Roberto
    February 19, 2017 at 10:56 am (8 months ago)

    Estava pensando em usar o GoDaddy, mas agora acredito que não vou usar.
    Obrigado!

  7. Procurves Plus
    February 24, 2017 at 1:17 am (8 months ago)

    Thanks for the content! I really enjoyed reading, you
    Could invest in the career of author. I will always remember the
    your blog. Congratulations for your
    great job!

  8. Nikole
    March 1, 2017 at 1:02 pm (8 months ago)

    Breathtaking! You don’t come by info such as
    this simply and I am gracious! Preserve it up folks!

  9. Vitaminas
    March 7, 2017 at 10:51 am (8 months ago)

    How can I buy domains seo friendly, that are new and look inovative?

  10. manuelmen86.vefblog.net
    June 2, 2017 at 4:59 pm (5 months ago)

    You are so interesting! I don’t suppose I’ve read through anything like this before.
    So great to discover someone with some genuine thoughts on this subject.
    Seriously.. many thanks for starting this up. This web site is something that is needed on the web, someone with some originality!

  11. Marcelos
    June 18, 2017 at 10:48 pm (4 months ago)

    CommentExcellent information, friend, thank you for sharing

  12. Pascual
    August 10, 2017 at 6:17 pm (2 months ago)

    Great article, Godaddy seems a great hosting

  13. scottsdale recovery center
    October 14, 2017 at 7:43 am (1 week ago)

    This was written about a quite a bit ago and I initially agreed.
    About the last decade though it became transparent
    that the industry people was getting involved with
    this principles. Stopping this could be best for everyone.

Leave a reply